Lancaster Kumasi
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一站式比較上百個網站的Lancaster Kumasi優惠
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比較房型與價格
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飯店快訊
入住時間： | 15:00 |
|---|---|
退房時間 | 12:00 |
早餐 | 提供早餐 |
寵物 | 寵物禁止入住 |
兒童 | 此飯店歡迎孩童入住 |
設施與服務
停車
空調
游泳池
Spa
洗衣服務
電視
評分與評價
清潔度4.0
地點4.0
服務3.5
客房3.5
CP 值3.0
睡眠品質3.5
旅客評價
篩選方式
排序方式
旅客提及的特色
商務旅客
留言日期：2017年7月2日
入住日期：2017年6月
不錯的酒店
房間比之前住的。 這次在主樓（之前住在樓下後面）和房間非常好。 乾淨的牀單和毛巾和不錯的牀。
在晚上和在酒吧裏吃的魚還不錯。 不錯的氛圍和很棒的酒吧工作人員。
唯一的不滿就是房間裏沒有無綫網絡。 問前臺說是和女孩相當冷漠的連接不是很好,就像她根本不關心。
在晚上和在酒吧裏吃的魚還不錯。 不錯的氛圍和很棒的酒吧工作人員。
唯一的不滿就是房間裏沒有無綫網絡。 問前臺說是和女孩相當冷漠的連接不是很好,就像她根本不關心。
飯店回應
留言日期：7月4日
Dear Sir,
Thank you for the feedback concerning your stay. We would like to apologize for the unprofessional response from our receptionist on our WIFI connectivity and any associated discomfort that it might have caused. The concerned department has been task to look into the issues to ensure that our Guest are always satisfied.
We also appreciate your positive comments on our Bed linens and towels. And it is also refreshing to know that you enjoyed our meal service.
Our Guest experience enables us to enhance our customer service every day. At the Golden Tulip Kumasi city, we are always committed to providing you with the best services and our guest satisfaction is our number one priority.
The team and i are looking forward to welcome you again for a better stay.
Regards.
Gabriel O.
(Guest Service Manager)
Thank you for the feedback concerning your stay. We would like to apologize for the unprofessional response from our receptionist on our WIFI connectivity and any associated discomfort that it might have caused. The concerned department has been task to look into the issues to ensure that our Guest are always satisfied.
We also appreciate your positive comments on our Bed linens and towels. And it is also refreshing to know that you enjoyed our meal service.
Our Guest experience enables us to enhance our customer service every day. At the Golden Tulip Kumasi city, we are always committed to providing you with the best services and our guest satisfaction is our number one priority.
The team and i are looking forward to welcome you again for a better stay.
Regards.
Gabriel O.
(Guest Service Manager)
商務旅客
留言日期：2017年5月11日
入住日期：2017年5月
很棒的員工,普通的酒店價格
總之,一個普通的酒店就更好。 所有的員工都很有禮貌和樂於助人。 酒店很大有一個漂亮的游泳池,還有室內和室外的酒吧區域。 酒店的餐廳提供了一個相當不錯的晚餐（好麥花生開始,不錯的漢堡主要）。 有一個不錯的早餐食物的選擇和質量很好的 - 不是很出色的。 房間很乾淨和整潔但是牀很硬。 音量控制的電視不能用,迷你酒吧冰箱也沒有,很空。 淋浴間也有點髒 - 但是總的來說浴室很乾淨。 服務人員都很好,無綫網絡功能已經足夠了一次商務旅行。 總的來說這家酒店很貴的質量。
飯店回應
留言日期：5月16日
Dear Guest,
Thank you for informing us about your unpleasant experience during your stay in our hotel. Our guest experience contributes to the continuous improvement of our customer service. Our goal is to deliver full satisfaction to our guests' expectations and we sincerely apologize for the unpleasant experience and any associated discomfort that it might have caused. The concerned departments have been task to look into the issues to ensure that our Guest are always satisfied.
Please be informed that on request we can change your mattress and as well The Mini Bars are empty to accommodate your own drinks, however the room service can fill it upon request.
Please do not hesitate to contact our GM, should you need to add more details regarding your experience in the hotel ;stephane.robert@goldentulipkumasicity.com.
The team and I are looking forward to welcoming you back to the hotel in the near future in order to experience a better stay with us. Thank you
Gabriel O
(Guest Service Manager)
Thank you for informing us about your unpleasant experience during your stay in our hotel. Our guest experience contributes to the continuous improvement of our customer service. Our goal is to deliver full satisfaction to our guests' expectations and we sincerely apologize for the unpleasant experience and any associated discomfort that it might have caused. The concerned departments have been task to look into the issues to ensure that our Guest are always satisfied.
Please be informed that on request we can change your mattress and as well The Mini Bars are empty to accommodate your own drinks, however the room service can fill it upon request.
Please do not hesitate to contact our GM, should you need to add more details regarding your experience in the hotel ;stephane.robert@goldentulipkumasicity.com.
The team and I are looking forward to welcoming you back to the hotel in the near future in order to experience a better stay with us. Thank you
Gabriel O
(Guest Service Manager)
團體旅客
留言日期：2017年5月10日
入住日期：2017年4月
最好的酒店就更好
在網上預訂的住宿。 他們都認出我是當我提到了我的名字。 這是很好的和他們升級了我的房間。
酒店的服務也都很好。 酒店提供了所有我需要的是一個好住處。
食物很好吃。
酒店的服務也都很好。 酒店提供了所有我需要的是一個好住處。
食物很好吃。
飯店回應
留言日期：5月16日
Dear Isaac,
Thank you for taking the time to share your feedback on TripAdvisor. It is refreshing to know that we satisfied all your needs during your stay. We really appreciate your positive comments.
At the Golden Tulip Kumasi city, we are always committed to providing you with the best services and our guest satisfaction is our number one priority.
The team and i are looking forward to welcome you again for another enjoyable stay.
Regards.
Gabriel O.
(Guest Service Manager)
Thank you for taking the time to share your feedback on TripAdvisor. It is refreshing to know that we satisfied all your needs during your stay. We really appreciate your positive comments.
At the Golden Tulip Kumasi city, we are always committed to providing you with the best services and our guest satisfaction is our number one priority.
The team and i are looking forward to welcome you again for another enjoyable stay.
Regards.
Gabriel O.
(Guest Service Manager)
獨遊旅客
留言日期：2024年10月27日
入住日期：2024年7月
Average experience
My room could do with a mini fridge. The hotel is undergoing renovation without closing and so there was a strong smell of fresh paint in the room and hallway which could be irritating to the lungs. Hope the bedding furniture will also be updated with the renovation.
飯店回應
留言日期：1月30日
Dear Guest,
Thank you for sharing your feedback concerning your stay. We are deeply sorry for the inconvenience of the renovation works which was ongoing but has now been completed.
Once again thank you very much for choosing us and we look forward to the pleasure of welcoming you again to the Lancaster Kumasi City Hotel in the near future for an excellent experience.
Gabriel O.
(Guest Service Manager)
Thank you for sharing your feedback concerning your stay. We are deeply sorry for the inconvenience of the renovation works which was ongoing but has now been completed.
Once again thank you very much for choosing us and we look forward to the pleasure of welcoming you again to the Lancaster Kumasi City Hotel in the near future for an excellent experience.
Gabriel O.
(Guest Service Manager)
家庭旅客
US
留言日期：2025年1月7日
入住日期：2024年12月
Overcrowded and noisy hotel with inattentive staff
My family and I were booked at this hotel by our tour guide with the intent of staying three nights. We left after one night and found different accommodations. Upon entering the hotel you must first go through a metal detector and your bags through an x-ray. The room we got was a nice size, but the carpet was dirty, the the tub was moldy, and the in-room safe initially did not work. I have stayed in many hotels with many safes, but I had never seen one like this where you have to push a reset button that is not clearly labeled. I missed the button and locked the safe, while empty and couldn't get it back open, setting off the alarm. I contacted the desk and sent my family to the restaurant to get some dinner as they were hungry. Fifteen minutes later no-one arrived. I called again and was told someone was on their way. An hour had passed and my wife informed me that the food she ordered was being delivered, so I gave up and went to dinner. I stopped at the front desk to ask about the safe and they told me that someone was coming soon. The maintenance staff arrived and tried to open it unsuccessfully. He informed me he needed to go get a tool to open it and returned 10 minutes later to open it.
The food at the restaurant was ok, the beds were comfortable, but between the shower, the extra security measures, the noise from the club at night, and the moldy bath we had had enough.
The food at the restaurant was ok, the beds were comfortable, but between the shower, the extra security measures, the noise from the club at night, and the moldy bath we had had enough.
飯店回應
留言日期：1月30日
Thank you for the feedback concerning your stay. We appreciate your comments on our … . We would like to apologize for the inconvenience caused by the service in our rooms and restaurant and any associated discomfort that it might have caused.
The issues raised have been discussed at management level and addressed with the concerned departments
It is our philosophy to ensure that we provide our guests with the highest standards of service at all times and our guest satisfaction is our number one priority.
We look forward to the pleasure of welcoming you again to the Lancaster Kumasi city for better service experience. Thank you
Gabriel O.
(Guest Service Manager)
The issues raised have been discussed at management level and addressed with the concerned departments
It is our philosophy to ensure that we provide our guests with the highest standards of service at all times and our guest satisfaction is our number one priority.
We look forward to the pleasure of welcoming you again to the Lancaster Kumasi city for better service experience. Thank you
Gabriel O.
(Guest Service Manager)
地點良好
迦納，庫馬西，Rain Tree St, Lesley Opoku-Ware Drive|距離Lancaster Kumasi City Swimming Pool 0.04 公里
10 件好玩新鮮事0.60 公里內
0.04 公里
1.79 公里
1.81 公里
交通1.61 公里內
1.61 公里
機場5.04 公里內
5.04 公里
入住與退房
最早入住時間：
15:00
最晚退房時間：
12:00
實用資訊
此飯店歡迎孩童入住
寵物禁止入住
提供早餐
早餐選項
西式早餐
早餐價格
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